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How jackpotgo Handles Your Personal Information

Your account data stays in our hands only as long as it needs to — collected for account setup, payment processing through PayPal, Venmo, or Play+, and regulatory compliance where state law requires it.

Account data kept securePayPal, Venmo, Play+ transaction privacyYour right to request or delete dataState-law compliance framingDirect contact path for privacy requests
jackpotgo How jackpotgo Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Privacy Request Email Send a written data request, deletion ask, or correction notice to our privacy inbox. We respond to all privacy emails within the window required by applicable state law.
Live Chat — Account Help Open the live chat widget from your account dashboard and select 'Privacy or Data' from the topic list. A support agent can confirm what data we hold and walk you through your options.
In-Account Privacy Center Log into your jackpotgo account, navigate to Settings, then select Privacy. You can download your data export or submit a deletion request directly from that screen.
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We keep your information only as long as your account is active or as state compliance rules require. When you close your account, most personal data is deleted within the retention window mandated by applicable law — payment records tied to regulatory requirements stay longer, but only to meet those specific obligations.

Encryption on Every Transaction

Every PayPal, Venmo, and Play+ transaction travels through TLS-encrypted channels. Your payment credentials never touch our application layer — they go directly to the payment processor.

Cookie Controls in Your Browser

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can block non-essential cookies in your browser settings at any time.

Account Security and Login Alerts

We flag logins from new devices and send an immediate alert to your registered email. If that wasn't you, the account-lock option is one tap away from the alert itself.

Data Retention and Deletion

Active account data is reviewed on a rolling basis. Inactive accounts are flagged for deletion after a period defined by state-level compliance rules, and you can accelerate that by submitting a request through the Privacy Center.

Common Questions About Your Privacy Rights

These are the questions we hear most often about data, account access, and how we handle personal information at jackpotgo. If your question isn't here, reach out through live chat or the privacy email.

We store your name, contact details, date of birth, payment method associations like your PayPal or Play+ linkage, session logs, and any support correspondence. We do not store raw card numbers.

Yes. Log into your account, go to Settings, then Privacy, and select 'Download My Data.' We compile and send a full export to your registered email within the timeframe state law requires.

You can submit a deletion request through the Privacy Center in your account settings or by emailing our privacy inbox. Some records linked to regulatory requirements may be retained as required by applicable state law.

We share data only with payment processors like the networks behind PayPal, Venmo, and Play+, and with state-mandated compliance partners. We do not sell your data to advertisers or marketing firms.

We use session cookies for login continuity and analytics cookies to monitor page performance. Non-essential cookies can be blocked in your browser settings without affecting account access or payment processing.

Most personal data is deleted within the retention window set by applicable state law after account closure. Payment records required for compliance stay on file only for as long as the law specifies.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.